Shipping fees are covered by Dogebos and will be completed by TNT or DPD throughout the  Once the order is shipped, a shipment confirmation email and shipment tracking will be sent to your email address. ( We DO NOT ship to PO BOXES or APO) .

For in-stock items, it may take up to 1 business day for us to process your order. Standard shipping orders usually take 3-7 business days to arrive.

Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.

We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Before You ride, We strongly recommend you read our E-BIKE USER MANUAL for your safety.

Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.

Final interpretation is owned by the Dogebos company.

For some customers who want to purchase goods from China but do not have VAT information, we can provide customs clearance as an agent. And the customer is required to provide us with detailed information of the goods so that we can evaluate and provide corresponding quotations and suggestions. The customer provides the necessary documents and information, and the fee can be reduced and the tax can be deducted normally

Yes, we can provide you samples for testing， but the customers have to pay the sample cost and the couriercost.